Ridgeway Computers Terms and Conditions

1. Introduction

Welcome to Ridgeway Computers. These Terms and Conditions govern your use of our services and products, including sales and repairs of PCs and laptops, both new and refurbished. By accessing or using our services, you agree to be bound by these Terms and Conditions.

2. Definitions
  • Company: Ridgeway Computers
  • Customer: Any individual or entity purchasing products or services from Ridgeway Computers.
  • Products: PCs, laptops, accessories, and other related items sold by Ridgeway Computers.
  • Services: Repair, maintenance, and other services provided by Ridgeway Computers.
3. Sales Policies
3.1 Product Descriptions

Ridgeway Computers strives to provide accurate descriptions of all products. However, we do not warrant that the descriptions are entirely accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are subject to change without notice. Prices are inclusive of taxes unless otherwise stated. Ridgeway Computers reserves the right to correct any pricing errors at any time.

3.3 Payment

Payment for products and services must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards, PayPal, and cash.

3.4 Order Confirmation

Once an order is placed, you will receive an order confirmation via email. If there are any issues with your order, we will notify you as soon as possible.

3.5 Shipping and Delivery
  • Shipping: We offer standard and expedited shipping options. Shipping costs are calculated at checkout.
  • Delivery Time: Delivery times vary based on the shipping method selected and the destination. We are not responsible for delays caused by carriers.
  • Tracking: You will receive a tracking number once your order has shipped.
4. Refurbished Products

All refurbished products are thoroughly tested and verified to ensure they meet our quality standards. However, refurbished products may show minor signs of previous use.

5. Warranty and Returns
5.1 Warranty
  • New Products: New products come with a manufacturer’s warranty, details of which are provided at the time of purchase.
  • Refurbished Products: Refurbished products come with a 90-day warranty unless otherwise stated.
5.2 Returns
  • Eligibility: Products can be returned within 30 days of purchase if they are in their original condition and packaging. Proof of purchase is required.
  • Process: To initiate a return, contact our customer service team. Refunds will be processed within 7-10 business days after receiving the returned item.
5.3 Non-Returnable Items

Software, consumables (like batteries), and custom-built systems are non-returnable unless defective.

6. Repair Services
6.1 Service Warranty

All repair services are warranted for 90 days from the date of service. This warranty covers only the specific repair performed and does not apply to unrelated issues.

6.2 Liability

Ridgeway Computers is not responsible for any data loss that may occur during the repair process. Customers are advised to back up their data before submitting their devices for repair.

6.3 Service Authorization

By submitting your device for repair, you authorize Ridgeway Computers to perform necessary diagnostic and repair services.

7. Limitation of Liability

Ridgeway Computers is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

8. Privacy Policy

Ridgeway Computers respects your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Ridgeway Computers operates.

10. Changes to Terms and Conditions

Ridgeway Computers reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For any questions or concerns, please contact us at:

  • Email: sales@ridgewaycomputers.com
  • Phone: (905) 607-0096
  • Address: 3065 Ridgeway Drive, Unit 51 Mississauga, Ontario Canada

Ridgeway Computers Store Policies

1. Store Hours
  • Monday - Friday: 11:00 AM - 7:00 PM
  • Saturday: 12:00 Noon - 5:00 PM
  • Sunday: Closed
2. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Cash
3. Sales and Promotions

All sales and promotions are subject to availability and may be changed or discontinued at any time without notice. Promotional offers cannot be combined with other discounts.

4. Customer Support

Our customer support team is available during store hours to assist you with any inquiries. You can reach us by email, phone, or in person at our store.

5. In-Store Pickup

Customers can choose to pick up their orders in-store. You will be notified when your order is ready for pickup.

6. Repairs and Service Appointments

Appointments for repairs and services can be scheduled in advance by contacting our customer service team. Walk-ins are also welcome but may experience longer wait times.

7. Data Privacy

We are committed to protecting your privacy. Personal information collected during transactions will be handled according to our Privacy Policy.

8. Store Conduct

We expect all customers to conduct themselves respectfully while in our store. Ridgeway Computers reserves the right to refuse service to anyone who engages in disruptive or abusive behavior.

9. Feedback and Complaints

We value your feedback. Please contact our customer service team if you have any complaints or suggestions for improvement.

Thank you for choosing Ridgeway Computers. We look forward to serving you!